From time to time it’s a good idea to update the passwords you use to access accounts which are personal to you. That includes the member self-service portal of the HP Plan, MyPension. The Trustee of the Plan takes safeguarding personal information very seriously and has requested that Equiniti, the Plan Administrator, implements a mandatory password re-set for all members of the Plan who have registered to use MyPension – this will help to make your account more secure. The next time you login to MyPension, you’ll be required to update your password.

When setting your password, we recommend the following tips:

• Use a long password (at least 8 characters and preferably more).
• Avoid using easily guessable information such as your birthday or a single common word.
• Avoid reusing passwords for more than one service.
• Consider using a password manager to generate and store complex passwords securely. 

Two-Factor Authentication (2FA), also known as Multi-Factor Authentication (MFA)

As an extra layer of security, you also have the option of using 2FA, allowing you to verify your identity. 2FA is a security process that requires two forms of identification to access an account. We strongly advise members to enable 2FA.

To use 2FA, you’ll require access to an Authenticator App – most people choose to download one onto their mobile telephone. If you don’t have one already installed simply search for ‘Authenticator App’ in either the Play Store (Android devices) or App Store (Apple iOS devices) and pick the one you think will work best for you, for example Google Authenticator. Security codes for MyPension will appear in your Authenticator App under the heading “CompendiaID”.

Once you have an Authenticator App installed, to turn on 2FA for MyPension, open the “More” menu, select “Your Account”, click on the 2FA option under “Password & Sign-in Method” and then follow the instructions.