Skip to content

These pages are a good starting point if you have a quick question that needs answering.

In order to find the questions and answers that are best for you, we have separated them into several distinct member type questions of a general nature relating to the site.

Click on the question to reveal / hide the answer: 

Complete an Expression of Wish

You can let us know who you would like to receive your benefits in the event of your death by completing an Expression Of Wish form via MyPension

Change my communication preferences?

You can change your communication preferences via MyPension.

Check you have my mobile telephone number?

You can check, add or update the mobile telephone number we hold for you via MyPension.

Contact the Plan Administrator?

You can find the Plan Administrator’s contact details here.

If the Administrator is unable to solve your query, you can contact the Trustee directly using the following details:

Email: or
Write to: Kerry Merryweather
Plan Secretary
HP Plan Trustee
ZEDRA Inside Pensions
First Floor
Trident House
42-48 Victoria Street
St. Albans
Hertfordshire, AL1 3HZ

Get a reminder of my MyPension password?

You can obtain a reminder of your MyPension password by visiting the My Pension website:

Click 'Login' at the top right of the screen and select the 'Forgotten Password?' option

Get a reminder of my MyPension username?

You can obtain a reminder of your MyPension username by visiting the My Pension website:

Click 'Login' at the top right of the screen and select the 'Forgotten Username?' option

Make a complaint?

The Trustee will do all that it can to ensure that the Plan is administered to the highest standard, but there may be times when you are unhappy about a certain situation or you have a concern that you need to raise. Most problems can be sorted out by talking to the Plan Administrator. You can find their contact details here. However, if you want to take a complaint further, you can ask for your case to be formally reviewed. The Trustee has put a formal Internal Dispute Resolution Procedure in place for this purpose. You can request details of this procedure from the Plan Administrator.

Register for MyPension

You have already been pre-registered, to complete the process you will need:

Your Username - this is the first two letters of your surname followed by your first initial and then your Pension Reference number*.             

For example, if your name is John Smith and your reference number is 234567, your Username is SMJ234567

Your temporary password - Simply combine your year of birth followed by your full National Insurance Number.

For example: If you were born in 1968 and your National Insurance Number is AA112233A, your temporary password is 1968AA112233A

Update who I want to receive any benefits payable from the Plan if I die?

The best way is to update your expression of wish details online on MyPension. This will update your record instantly and you have access to review and make changes at any time. Alternatively, you can complete and return an Expression of Wish form to the Plan Administrator. You can download a blank form to complete from the Library section of this website.

Update my contact details?

You can view the contact details we hold for you on MyPension. If you have not accessed MyPension before you can see details of how to complete your registration here.