As the impact of the coronavirus is felt across the UK, we want to reassure members that looking after their pension is the Trustee’s top priority.
We have been working with all our advisers to understand what plans they have in place to mitigate the potential impact on their staff levels. We are confident the plans they have are robust but we are also supportive of them protecting the health of their staff. We have also reviewed and strengthened our own plans.
If the situation worsens, and normal service cannot be fully maintained, we will prioritise the payment of pensions. This may mean that it takes longer than normal to respond to other enquires. We would like to thank you in advance for your patience.
Before making any new enquires, we would encourage you to explore this website where many of the answers to the most frequently asked questions can be found.
We will post further updates here if the situation develops further.