We know some members have found it frustrating that certain features on My Work Pension (MWP) aren’t yet available online and we’re sorry for any inconvenience this has caused.

What we’re doing about it
We’re actively working to improve your MWP experience. Following the launch of live services, we’re now focused on broadening the range of features available and developing calculation functionality that works for as many members as possible – we understand how important this is to you. 

Our team is here to help.

If you’re having trouble using the site, have a question, or would like information about your benefits, all you need to do is contact us – we’ll make sure you get the support and information you need.

• Call the member helpline on 020 8090 8051
• Use the secure ‘Contact Us’ form on the MWP homepage
• Email us directly at hp@thpa.co.uk

Thank you for your continued patience as we work to bring these features online.