TPAS provide free independent and impartial guidance to the public. Anyone can use this service and speak with a pension specialist without the need to book a prior appointment.

You can phone them on 0800 011 3797 - this call will be free from most UK mobiles and landlines. The new number replaces their existing local rate number which remains available for the time being.

TPAS also offer a live webchat facility which is available weekdays between 9am and 6:20pm (and 7-9pm on Tuesday evenings) at

Alternatively, you can continue to contact TPAS by writing to:

The Pensions Advisory Service (TPAS)

11 Belgrave Road